Ordering Information

Welcome to Moissanite Fine Jewelry's Ordering Information section.
We hope you will find the information located here to be helpful when questions may arise concerning
during your purchase.

 
 
 
 





Customer Service

For the most rapid reply, please complete the online form.

Questions about your order:
* Visit our online customer care page OR
* Please send email to info@moissanitefinejewelry.com

Please include in your inquiry:
1. The order number (from the front of this packing slip) on the subject line
2. The Item # you have a question about (from the front of the packing slip)
3. What the problem is (i.e. wrong size, wrong item, etc.




Each personalized jewelry item is made to order. Here are the estimated manufacturing
times for each type of personalized jewelry we sell.

Jewelry Style / Collection
Shipping Date from Time of Order
Moissanite Fine Jewelry Collection
  1-2 weeks
Ovidia Collection   1-2 weeks
Haute Couture Collection   2-3 weeks
Harmony Collection
  2-3 weeks
     
     

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Limited Lifetime Warranty against factory defects in materials and workmanship. Warranty
is voided on rings that have been reset or if labor has been performed on it by anyone other
than factory personnel. For as long as the customer owns the ring, the ring will be serviced
at no additional charge.

Customers can add a new stone to a previously purchased mother's ring for a nominal charge of
$15.00 plus the market value of the stone. Customer must pay shipping and handling charges
(add $15.00) to and from the factory for this service.

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Credit Cards & Check Cards

We currently accept Visa, Mastercard, Discover, American Express and check cards or ATM cards, as
long as they are connected with one of the major credit card companies listed above. You may safely
enter your entire credit card number via our secure server, which encrypts all submitted information.
Sorry, we do not accept COD.

Paying by Check Card
If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.
Moissanite Fine Jewelry does not currently support the Verified by Visa program. You can still use your
Visa credit card as payment for an order, but you won't be asked to enter your Verified by Visa password.

Paying by PayPal®
We are pleased to accept PayPal®. Select the PayPal® payment option when you check out, and follow
the directions. You will be redirected to PayPal.com. Be sure to return to the Moissanite Fine Jewelry
website to print your receipt.

Paying by Personal Check & Money Orders
Please use check or a money order made payable to Moissanite Fine Jewelry. All personal checks
and money orders require 14 business days additional processing. Please use the online ordering
system and select "pay by check or money order" when you checkout. You will receive an email
receipt with instructions for mailing payment. DO NOT SEND CASH. Moissanite Fine Jewelry is not
responsible for payments lost in transit.

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Despite our efforts, a small number of the items on our web site may be incorrectly priced. If a
product islisted at the wrong price due to typographical, photographic, or technical error or error in
pricing information received from our suppliers, Moissanite Fine Jewelry retains the right to refuse or
cancel any orders placed for such product listed at the incorrect price.

If an item's correct price is lower than our listed price, we will charge the lower amount and ship you
the item.

If an item's correct price is higher than our listed price, we will cancel your order and notify you of the
price error and order cancellation. You may, of course, purchase the item at the correct price.

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For your comfort and convenience, we've created a secure online shopping experience. The information
you provide us will be kept confidential at all times. View our privacy policy.

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Customers can add a new stone to a previously purchased ring, exchange the ring for a new size, or change
the color of the ring or the stones for a nominal charge. Customer must also pay shipping and handling
charges to and from the factory for this service (currently, return shipping is $15 through 2nd Day FedEx).

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Moissanite Fine Jewelry is happy to replace a gift with another selection or refund the credit card used for
its purchase.

Return Policy:
* Please contact us via our online customer service page to obtain a Return Authorization Number (RAN#).
  You must have a RAN# in order to return an item.
* Returns must be made within 30 days of purchase and must be accompanied by a copy of this
  packing slip, along with your RAN#.
* There is a $15 restocking fee for all returns or exchanges that are not due to manufacturer error.
* You are responsible for any shipping and handling charges incurred. We can only refund shipping costs
  if the return is a   result of our error or defective merchandise.
* Returns must be in original package and in NEW, saleable condition.
* All custom sized rings can not be returned.

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We use 128-bit encryption Secure Socket Layer security software for all online transactions. All customer
information is encrypted and passed securely to us.

When you are ready to complete your order, you'll have the option to switch to secure mode. In secure
mode, the small key or lock in the bottom right-hand corner of the browser window is unbroken. The lock
confirms that you may transmit your information to us securely.

If you are unable to establish a secure connection, you may be accessing the Internet behind a firewall or
through a proxy server. Please contact your Internet Service Provider or System Administrator.

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All jewelry items are shipped through Federal Express, United Parcel Service or US Postal Service, First Class Insured. Please allow one to two business days expected delivery time, plus manufacturing and processing time.
All orders are subject to credit and address verification. For your protection, all FedEx and UPS shipments
require a customer signature upon delivery.

Canadian customers: We ship to Canada. All prices are listed in US dollars. You may be charged a
duty, please consult with your local customs office for further details. If a duty is applicable, it is your
responsibility to pay it.

Destinations Shipping Options Rates for Order < $150 Rates for Order > $150
Continental U.S.   UPS Ground   $12.95   FREE!
    2nd Business Day FEDEX   $14.95   $9.95
    2nd Business Day UPS   $19.95   $9.95
    Next Business Day FEDEX   $24.95   $12.95
    Next Business Day UPS   $29.95   $29.95
AK, HI, Puerto Rico & Canada   2nd Business Day FEDEX   $19.95   $12.95
    Next Business Day FEDEX   $24.95   $14.95
    Saturday Delivery   Not Available   Not Available

Shipping Restrictions

• Post Office Box Addresses: Our current shipment regulations do not allow shipments to
  P.O. Box addresses.

• International Addresses: Due to our manufacturer distribution agreements, we are not permitted
  to ship products to addresses outside the Continental US, Alaska, and Hawaii, Puerto Rico and Canada.

• Saturday Delivery: Is only available on in-stock items, not requiring ring sizing or personalization.
  FedEx Saturday delivery is not available in all areas. Please contact FedEx at 1-800-GO-FedEx
  (800-463-3339) to find out if it's available in your area before choosing it as your preferred shipping
  method. UPS Saturday delivery is not available in all areas. Please contact UPS at 1-800-PICK-UPS.

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