Order Cancellations

In the event you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee will be charged along with a 2.5% minimum charge to cover lost processing fees. Items considered Special Order include a 20% cancellation fee that will be paid out to our designers and craftsmen for work already completed.

In order to cancel an order, we must contact MoissaniteBridal.com Customer Service to obtain a Return Authorization Number (RA#). Once an item has shipped, the order cannot be canceled.