By using our site, you are agreeing to comply with the terms of this Web Access Agreement. This Agreement contains the legal principles that control your use of, and purchases from, the MoissaniteBridal.com family of websites. MoissaniteBridal.com has the right to update or modify the terms of this Agreement as described below. Please review our Web Access Agreement periodically to stay up-to-date on Agreement updates or modifications.

Disclaimer
EXCEPT FOR THE LIMITED WARRANTIES ON THE PRODUCTS PASSED THROUGH FROM CHARLES AND COLVARD AND THE CRAFTSMEN AS DESCRIBED ABOVE, ALL PRODUCTS ARE PROVIDED "AS IS" AND ALL INFORMATION IS PROVIDED "AS AVAILABLE." MOISSANITE BRIDAL PROVIDES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. MOISSANITE BRIDAL DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, IN ANY MANNER RELATED TO THE PRODUCTS OR INFORMATION ON THE WEBSITES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF NON-INFRINGEMENT, ACCURACY OF INFORMATION, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MOISSANITE BRIDAL DOES NOT AND CANNOT WARRANT THAT THE USE OF THE WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR OR VIRUS FREE.

Limitations of Liability
You understand that MoissaniteBridal.com uses third party service partners to provide products and services that you request. Information you transmit to the website, including personally identifiable information may be sent over various networks, including transmission to the United States if you are using the MoissaniteBridal.com website from outside of the United States. For your protection, all personally identifiable information is transmitted to other service providers' websites or into the United States using 128-bit Secure Socket Layer (SSL) encryption. IN NO EVENT WILL MOISSANITEBRIDAL.COM, ITS OWNERS, EMPLOYEES, AGENTS OR AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING (WHETHER UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL THEORY): INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF MOISSANITEBRIDAL.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY) resulting from or arising out of: (i) the use or inability to use any website in the MoissaniteBridal.com family of websites; (ii) the cost of procurement of substitute goods or services related to transactions entered through the MoissaniteBridal.com family of websites; (iii) any alteration or unauthorized access to information you transmit to the website; (iv) statements or conduct of any third party on the MoissaniteBridal.com family of websites; or (v) any other matter relating MoissaniteBridal.com family of websites, products or this Web Access Agreement (recognizing that some states do not allow the limitation of incidental or consequential damages);
• Attorneys' fees or costs incurred by you with respect to any claim arising out of the use of Moissanite Bridal's websites or products;
• Damages resulting from your negligent acts and omissions or willful misconduct, including the failure to check the accuracy of information submitted to any of the MoissaniteBridal.com family of websites;
• Damages resulting from the alteration or unauthorized use of your personal information;
• Damages due to acts beyond MoissaniteBridal.com control; or
• Damages resulting from any error, defect, virus, worm, delay of operation or transmission or failure of performance by MoissaniteBridal.com or its affiliates. Moissanite Bridal's total liability to you for all damages will not exceed the purchase price and fees paid to MoissaniteBridal.com for the product or service at issue.

Insurance
Your Moissanite Bridal fine jewelry will be extremely durable, but it will not be immune to all risks and hazards. MoissaniteBridal.com encourages you to insure your purchase and is pleased to offer you a one-year insurance policy through Jewelers Mutual. If you choose to obtain insurance, you will be responsible for paying the $40.00 cost of preparing a certificate of appraisal suitable for Jewelers Mutual or another insurance company of your choice. If you purchase a ring through our Design Your Own Ring program, MoissaniteBridal.com will provide a complimentary certificate of appraisal.

Your Responsibilities
When you use the MoissaniteBridal.com family of websites, you make the following representations and agreements:
• You are at least 13 years old.
• You understand ALL MoissaniteBridal.com jewelry is made-to-order (except for loose Moissanite gemstones) and that orders can not be placed simply for viewing.
• You agree to pay MoissaniteBridal.com all fees and associated taxes for jewelry purchases or services provided.
• You have provided complete and correct information for your account, including your full legal name, a valid email address, a valid credit card and any other information requested.
• You are authorized make charges to the credit card provided.
• You are responsible for ensuring the accuracy of any information provided to MoissaniteBridal.com.
• You are responsible for any activity using your account, whether or not authorized.
• Your use of the MoissaniteBridal.com website, including all of your purchases and postings, will comply with this Web Access Agreement, the Privacy Policy, and all applicable laws, rules and regulations.
• You must at all times abide by the terms of the current Web Access Agreement and Privacy Policy. This includes respecting all intellectual property rights that may belong to other parties (such as trademarks or photographs).
• You represent and warrant that you own and control all rights to ideas, concepts, photos or drawings you submit, or that you otherwise have the right to provide the item and use of such item will not violate any rights or cause any damage to any person or entity.
• You agree that submission of any items to MoissaniteBridal.com assigns and transfers all rights, including all intellectual property rights, with respect to the items submitted and MoissaniteBridal.com may use such or reproduce such items without notice or compensation of any kind.
• You will reimburse MoissaniteBridal.com for any and all liabilities, damages, or expenses either of MoissaniteBridal.com or asserted by a third party (including interest, attorneys' fees and other legal costs) that result from your breach of this Web Access Agreement or the Privacy Policy. Any legal actions requiring the participation of MoissaniteBridal.com shall take place in Sioux Falls, South Dakota. MoissaniteBridal.com may restrict access to its family of websites based upon any failure to comply with these guidelines.

Unauthorized Activities
You agree not to engage in any of the following activities in connection with the MoissaniteBridal.com:
• Modifying, adapting or hacking the MoissaniteBridal.com family of websites or modifying another website to falsely imply that it is associated with MoissaniteBridal.com;
• Copying or using the proprietary materials, including trademarks, copyrighted text, photographs, graphics and designs without express written permission from MoissaniteBridal.com;
• Spamming, mail bombing, spoofing, pharming, phishing or other fraudulent or harmful use of the MoissaniteBridal.com family of websites;
• Transmitting any virus, worm, software lock, drop dead device, trap door, back door, time bomb or similar harmful program; or
• Any verbal, written or other abuse of any MoissaniteBridal.com customer, officer, employee, owner, agent of affiliate.

Consent and Changes to Agreement
This is our entire Web Access Agreement and it supersedes any earlier version. We may occasionally update or modify this Agreement. When a revision is made we will revise the "last updated" date on this page. MoissaniteBridal.com encourages you to periodically review this Agreement to stay up-to-date on updates or modifications. Your continued use of the MoissaniteBridal.com website constitutes your consent to this Web Access Agreement and any updates.

General Terms
• As used in this Web Access Agreement, "Moissanite Bridal" or "MoissaniteBridal.com" means the company, and its owners, officers, employees, agents and affiliates and "you" means the individual customer and includes any person who has access to your account.
• The failure of MoissaniteBridal.com to enforce any right or term of this Agreement will not constitute a waiver of such right or term.
• This Web Access Agreement and Moissanite Bridal's Privacy Policy are governed by and must be interpreted according to the laws of the State of South Dakota, without regard to conflicts of laws principles.
• You agree that any legal action arising from or related to this Web Access Agreement or the use or inability to use MoissaniteBridal.com websites, will be brought only in the state or federal courts located in Sioux Falls, Minnehaha County, South Dakota.

• Please contact MoissaniteBridal.com Customer Service with questions about this Agreement (using the methods described in the Customer Service Section above).

Returns and Exchanges

* Please contact our Customer Care Center by phone at 1-888-345-8725 to obtain a Return Authorization Number (RA#) before returning an item. You must have an RA # in order to return an item. Please write the RA# clearly on the outside of your package. We will not accept any returns without the RA# written clearly on the outside of your package.

* Returns must be made as outlined below and must be accompanied by the original invoice, your original packing slip, all original packing materials, and your RA# obtained from our Customer Care Center.

* You are responsible for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or of manufacturing defects.

* Returns must be in the original package and in NEW, unworn, salable condition. Items that have been worn, resized, engraved, altered or damaged in any way cannot be accepted for return. Items will only be accepted if they are returned with all of the original packaging materials, documentation, and the original tag still affixed to the item. Any item that has had the tag removed will not be eligible for a refund.

Specific Item Return Policy

You can return only new, unworn items with the original security tag in place and not tampered with. MoissaniteBridal.com cannot accept any returns that have altered wear labels or security tags or that have been worn, resized, engraved, changed or damaged. The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed or altered in any way (including removal and re-attachment by the customer) the return policy is voided. MoissaniteBridal.com will not accept any returns with scratches, micro-scratches, dirt or other signs of even with security tags in place. MoissaniteBridal.com is not responsible for items lost or damaged during shipping.

How To Return An Order

Before returning any jewelry to MoissaniteBridal.com, you MUST complete the following:
1) Contact MoissaniteBridal.com Customer Service (using one of the methods described in Customer Service above) to obtain a Return Authorization Number (RA#);
2) Clearly write the RA# on the outside of the package since packages without a clear RA# will not be accepted and returned to you;
3) Place the item in its original gift box and include the original invoice, original packing slip, all original packing materials with the gift box in the package;
4) Request a delivery confirmation signature and obtain a tracking number for your return.
5) Pay the appropriate shipping charges and consider appropriate insurance to cover loss during shipping (Shipping may be arranged for you in the event of an item returned immediately due to an obvious defect or due to error by MoissaniteBridal.com.);
6) Review and understand the refund rules and time frame for returning your specific item below;

The refund rules and time frames for return of specific items are provided below. You will receive a detailed invoice with every purchase that contains the date of shipping.

Rings

1. 15 DAYS - Each item is to be returned within 15 days of SHIPMENT. Item returned for exchange or refund will not be a available after this date.
2. Security Tag - In order for refunds to be processed, original security tags must still be attached to the unworn item. Our return policy will be voided if the security tag has been removed (this included removal and re-attachment by the customer).
3. Item Condition - items that have been altered by a jeweler other than MoissaniteBridal.com (i.e. resized rings) are not returnable. Every item must be returned in new condition with absolutely no visible signs of wear.
4. Large and Small Ring Sizes - Women's rings that are sized above an 8.0 or below a size 4.0 are considered a special order and are not returnable. Please contact us PRIOR to placing your order if you believe this may be a problem.
5. Custom, Special Order, and Design Your Own Rings - Any Custom, Special Order, or Design Your Own Ring item is not returnable or exchangeable. For more information please review the Custom Order section below.
6. RA Number - Packages that do not have an RA# written clearly on the package will not be accepted. Return Authorization numbers are required on all packages.

Earrings and Pendants

1. 15 DAYS - Each item is to be returned within 30 days of SHIPMENT. Item returned for exchange or refund will not be a available after this date.
2. Item Condition- Items that have been altered by a jeweler other than MoissaniteBridal.com (i.e. resized rings) are not returnable. Every item must be returned in new condition with absolutely no visible signs of wear.
3. Custom or Special Order Items - Any Custom or Special Order item is not returnable or exchangeable. For more information please review the Custom Order section below.
4. RA Number - Packages that do not have an RA# written clearly on the package will not be accepted. Return Authorization numbers are required on all packages.

Bracelets

Because bracelets are considered custom orders (and can not be resized) they are considered a special order item and therefore NOT returnable.

Loose Stones (Including the Forever One, Forever Brilliant, and Forever Classic Moissanite)

1. 14 DAYS - Loose stones must be returned within 14 days of shipping. If they are not returned by this date, they cannot be returned for a refund. International loose stone orders need to be postmarked / shipped within 14 days of receiving the loose stone(s).
2. Exchanges are not returnable.
3. RA Number: Packages that do not have an RA# written clearly on the package will not be accepted. Return Authorization numbers are required on all packages.

Eternity Rings

Because Eternity rings are considered custom orders (and can not be resized) they are considered a special order item and therefore NOT returnable. We highly recommend that you have your ring sized by a local professional prior to making your purchase.

Exchanges & Store Credit

Any item exchanged or purchased using store credit are considered final sale.

Restocking Fees

Since each piece of our jewelry collection is made to order we incur significant costs for items that are returned for a refund. Because of this, we are forced to charge a small restocking fee of 15% on items returned for a refund. If we don't charge a small restocking fee on returns, our overall pricing would have to be raised significantly, and we would not be able to offer such a massive selection of styles.

With the exception of eternity bands, we charge no restocking fee on items that are exchanged for other items of equal or more value. If you want to exchange an item for another item that is of lesser value, a restocking fee will be applied to the refunded amount only. There will be a 3% restocking free on all loose stone returns.

Custom Orders

Custom orders are not returnable or exchangeable.
Custom orders include any ring from the following collections: Bella, Hidalgo, Danhov, Sholdt and Asher.
Any custom made order through our Design Your Own Ring program.
Special metal requests that are not available as a regular option on the website (i.e. platinum 18k, pink gold, etc.). Items also marked as "Special Order" on our website.

Special requests for items to be made with CZ, diamonds, or other gemstones that are not offered as a regular option for the item purchased.

Our stones set in customer's jewelry or customer's stones set in our jewelry
Items created at a customer's request that are not normally available on our website
Special cut or size gemstones that are not regularly offered on MoissaniteBridal.com but made available upon request

Order Cancellations

In the event you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee (15%) will be charged along with a 5% minimum charge that will be paid out to our designers and craftsmen for work already completed, as well as cover any lost processing fees. Items considered a Special Order include a 20% cancellation fee that will be paid out to our designers and craftsmen for work already completed.

In order to cancel an order, we must contact MoissaniteBridal.com Customer Service to obtain a Return Authorization Number (RA#). Once an item has shipped, the order cannot be canceled.

Exchanges

Any item returned according the Return Policy section above can be exchanged for another piece of MoissaniteBridal.com jewelry of equal or lesser value. All items returned for exchange are subject to a 15% restocking fee. To complete an exchange, you should comply with the Return Policy as provided above. Once MoissaniteBridal.com receives the item you are exchanging, you will receive a company credit for the purchase price less the restocking fee via email. You can use the company credit at any time for other items on MoissaniteBridal.com, without concern about an expiration date.

Product Warranty

Your purchase from MoissaniteBridal.com comes with the following pass-through warranties:

A Limited Lifetime Warranty for Brilliance and Fire from Charles and Colvard™ covering each Moissanite gemstone. Charles and Colvard warrant that the Moissanite gemstone will maintain their brilliance and fire. Please click the link to review this Limited Lifetime Warranty. You must activate the Charles and Colvard Warranty for each piece by completing and returning the Warranty Activation Card to MoissaniteBridal.com.

These warranties do not cover loss, theft, disappearance, or intentional or incidental damage to the jewelry, including without limitation, scraping, breakage or chipping resulting from your use of the jewelry. To preserve your warranty protection, you should retain your original invoice and warranty card for each purchase.

MoissaniteBridal.com does not provide any separate or additional warranties. Moissanite Bridal's Customer Service strives to assist you with prompt resolution of all issues covered by the warranties. If you receive a product that has an obvious defect, please contact Moissanite Bridal's Customer Service immediately (using the methods described in the Questions Section above). You acknowledge that MoissaniteBridal.com has no control over the warranties and cannot guarantee a specific resolution of any warranty issue.

We highly recommend that upon arrival of your jewelry, you obtain insurance through the well respected JewlersMutual.com for a nominal fee.

Under no circumstances will MoissaniteBridal.com reimburse for work performed by other jewelers. Any work performed by other jewelers will void all product warranty from MoissaniteBridal.com.

Disclaimer

EXCEPT FOR THE LIMITED WARRANTIES ON THE PRODUCTS PASSED THROUGH FROM CHARLES AND COLVARD AND THE CRAFTSMEN AS DESCRIBED ABOVE, ALL PRODUCTS ARE PROVIDED "AS IS" AND ALL INFORMATION IS PROVIDED "AS AVAILABLE". MOISSANITE BRIDAL PROVIDES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. MOISSANITE BRIDAL DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, IN ANY MANNER RELATED TO THE PRODUCTS OR INFORMATION ON THE WEBSITES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF NON-INFRINGEMENT, ACCURACY OF INFORMATION, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MOISSANITE BRIDAL DOES NOT AND CANNOT WARRANT THAT THE USE OF THE WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR OR VIRUS FREE.

Limitations of Liability

You understand that MoissaniteBridal.com uses third party service partners to provide products and services that you request. Information you transmit to the website, including personally identifiable information may be sent over various networks, including transmission to the United States if you are using the MoissaniteBridal.com website from outside of the United States. For your protection, all personally identifiable information is transmitted to other service providers' websites or into the United States using 128-bit Secure Socket Layer (SSL) encryption.

IN NO EVENT WILL MOISSANITEBRIDAL.COM, ITS OWNERS, EMPLOYEES, AGENTS OR AFFILIATES BE LIABLE FOR ANY OF THE FOLLOWING (WHETHER UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL THEORY):
•INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF MOISSANITEBRIDAL.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY) resulting from or arising out of: (i) the use or inability to use any website in the MoissaniteBridal.com family of websites; (ii) the cost of procurement of substitute goods or services related to transactions entered through the MoissaniteBridal.com family of websites; (iii) any alteration or unauthorized access to information you transmit to the website; (iv) statements or conduct of any third party on the MoissaniteBridal.com family of websites; or (v) any other matter relating MoissaniteBridal.com family of websites, products or this Web Access Agreement (recognizing that some states do not allow the limitation of incidental or consequential damages);

•Attorneys' fees or costs incurred by you with respect to any claim arising out of the use of Moissanite Bridal's websites or products;

•Damages resulting from your negligent acts and omissions or willful misconduct, including the failure to check the accuracy of information submitted to any of the MoissaniteBridal.com family of websites;

•Damages resulting from the alteration or unauthorized use of your personal information;

•Damages due to acts beyond MoissaniteBridal.com control; or

•Damages resulting from any error, defect, virus, worm, delay of operation or transmission or failure of performance by MoissaniteBridal.com or its affiliates.

Moissanite Bridal's total liability to you for all damages will not exceed the purchase price and fees paid to MoissaniteBridal.com for the product or service at issue.

Last updated: November 1, 2015